Shipping Policy
1. Where We Ship
We ship eligible hemp products to addresses throughout the United States, subject to applicable federal, state, and local laws and regulations.
At this time, we do not ship hemp products to the following states:
- Arkansas
- Idaho
- Minnesota
- Oregon
- Rhode Island
Orders containing products that cannot legally or compliantly be shipped to a particular destination will not be fulfilled. We reserve the right to cancel and refund an order if the shipping destination is restricted or if applicable regulations change.
2. Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.
We ship only to valid U.S. addresses. We do not currently ship to P.O. Boxes unless the selected shipping method specifically permits delivery to a P.O. Box.
3. Processing Times
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume. If there is a significant delay with your order, we will make reasonable efforts to notify you.
4. Shipping Times
Once your order has been processed, estimated transit times will depend on the shipping method selected at checkout.
Please note that shipping times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside of our control.
A tracking number will generally be provided once your order has shipped.
5. Age Verification and Compliance
By placing an order, you confirm that you meet all applicable age requirements for purchasing the products ordered and that your purchase and possession of those products are lawful in your jurisdiction.
We may require age verification or other information necessary to comply with applicable laws and regulations. We reserve the right to refuse or cancel any order when we believe fulfillment could violate applicable law or our compliance policies.
6. State and Local Restrictions
Hemp and hemp-derived products may be subject to different laws and regulations depending on the state or locality where they are purchased, shipped, or possessed.
Although we make reasonable efforts to maintain shipping restrictions based on applicable requirements, customers are responsible for understanding and complying with the laws applicable to their location.
We currently do not ship our hemp products to:
Arkansas, Idaho, Minnesota, Oregon, or Rhode Island.
We may add additional restricted locations or modify our shipping policy as laws and regulations change.
7. Lost, Stolen, or Damaged Packages
Once a package has been accepted by the shipping carrier, delivery is subject to the carrier's policies and procedures.
If your package arrives damaged, please contact us as soon as possible after delivery and provide photographs or other information we may request.
If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. We may assist with filing a carrier claim when appropriate, but we cannot guarantee reimbursement for packages confirmed as delivered.
8. Undeliverable or Returned Packages
Packages may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances.
If an order is returned because the customer provided an incorrect address or otherwise caused the package to be undeliverable, additional shipping charges may apply before the order can be reshipped.
If we determine that an order cannot legally or compliantly be delivered to the destination, we will cancel the order and issue an appropriate refund.
9. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time to reflect changes in our business practices, shipping carriers, or applicable federal, state, and local requirements.
The most current version of this policy will be posted on our website.
10. Questions
If you have questions about shipping, restricted destinations, or the status of your order, please contact our customer service team through the contact information provided on our website.