Refund policy
At The King's Kush, customer satisfaction is important to us. If there is an issue with your order, please contact us and we will do our best to make it right.
Returns
Due to the nature of hemp products and for health and safety reasons, we do not accept returns or exchanges on opened, used, or consumed products.
To be eligible for a return, non-consumable items must be unused, unopened, in their original packaging, and returned within 30 days of delivery.
To request a return, please contact us at:
support.kingskush@gmail.com
We will provide instructions if your return is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the product and packaging so we can evaluate the issue and provide a resolution.
Non-Returnable Items
The following items are not eligible for return:
- Opened hemp flower
- Opened gummies or edible products
- Opened vape products
- Used products
- Sale items
- Gift cards
Refunds
If a return is approved, refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow 5–10 business days for your financial institution to process the refund.
Questions
If you have any questions regarding returns or refunds, please contact us at:
support.kingskush@gmail.com